Privacy Policy

gamdom ("gamdom", "we", "us", "our") operates the online casino and sportsbook platform accessible at gamdom.biz. For the purposes of this Privacy Policy, gamdom is the data controller in respect of personal data collected from players who register and use the platform.

This Privacy Policy applies to all personal data collected through the gamdom website, mobile browser interface, customer support channels and any other touchpoint through which users interact with the gamdom platform. It does not apply to third-party websites or services linked to or accessible from gamdom, over which gamdom has no control.

If you have questions regarding this Privacy Policy or gamdom's data practices, you may contact our data protection team at [email protected] (plain text — not a clickable link).

gamdom collects personal data through several channels and for distinct purposes. The categories of data we collect include the following:

When you create a gamdom account, we collect the information you provide during registration, which includes:

• Full legal name
• Date of birth (for age verification purposes)
• Email address (used as your primary login identifier and communication channel)
• Mobile phone number
• Residential address (country, city and full postal address where required for KYC)
• Username (where chosen separately from email)

To comply with our anti-money laundering and responsible gaming obligations, gamdom may request identity verification documents including:

• Government-issued photo identification (CNIC, passport, driving licence)
• Proof of residential address (utility bill, bank statement or official correspondence dated within three months)
• Proof of payment method ownership (screenshot or confirmation of JazzCash, Easypaisa or bank account in your name)
• Source of funds documentation where applicable under AML procedures

gamdom records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (partial masked), transaction timestamps, currency amounts in PKR and processed statuses. Full payment card numbers are never stored by gamdom — card processing is handled by PCI-DSS compliant payment processors.

gamdom records your gameplay history, including games played, bet amounts, win and loss outcomes, session durations, active game categories and VIP tier progression. This data is used for account management, responsible gaming monitoring, dispute resolution and platform improvement.

When you access gamdom, we automatically collect certain technical data including: IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and session activity logs. This data is used for security, fraud prevention, platform optimisation and regulatory compliance.

If you contact gamdom's customer support team — via live chat, email or any other channel — the content of those communications, including your queries, any attached documents and our responses, are recorded and retained for quality assurance, dispute resolution and regulatory audit purposes.

With your consent, gamdom may record your preferences regarding marketing communications, bonus offers and promotional notifications. You may withdraw this consent at any time through your gamdom account settings or by contacting support.

gamdom uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining and operating your gamdom account, including authenticating your identity when you log in and processing account settings changes.
• Payment processing: Facilitating deposits and withdrawal requests via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay and USDT TRC20, and reconciling associated PKR transactions.
• Age and identity verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity in accordance with KYC obligations.
• Fraud prevention and security: Detecting, investigating and preventing fraudulent transactions, bonus abuse, account takeover attempts, money laundering and other prohibited conduct.
• Responsible gaming: Monitoring account behaviour for indicators of problem gambling, enforcing self-imposed limits and exclusions, and facilitating outreach to players displaying concerning patterns.
• Regulatory compliance: Meeting gamdom's obligations under applicable anti-money laundering legislation, data protection law and gaming regulations, including maintaining mandatory transaction records and responding to lawful authority requests.
• Customer support: Responding to your enquiries, resolving disputes and processing complaints efficiently.
• Platform improvement: Analysing aggregated, anonymised usage data to improve gamdom's products, performance and user experience.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates to players who have given their consent to receive such communications. Consent can be withdrawn at any time.

gamdom processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and gamdom, including account operation, payment processing and game provision.
• Legal obligation: Processing required to comply with applicable law, including KYC, AML, responsible gaming obligations and responses to lawful authority requests.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection and aggregated analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given specific, informed and freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

gamdom does not sell, rent or trade your personal data. gamdom may share your personal data with the following categories of third parties only where strictly necessary:

• Payment processors: PCI-DSS compliant payment service providers who process PKR transactions on gamdom's behalf, including operators of JazzCash, Easypaisa and card payment infrastructure.
• Identity verification providers: Third-party KYC and document verification services used to authenticate your identity and age.
• Game software providers: Third-party casino software studios whose games are available on gamdom may receive session data necessary to render and operate the game in your browser. These providers operate under strict data processing agreements.
• Fraud prevention services: Specialist fraud detection and risk scoring providers who analyse transaction patterns and device fingerprints on gamdom's behalf.
• Regulatory and law enforcement authorities: Where gamdom is required by applicable law, court order or competent regulatory authority to disclose personal data, including in connection with AML investigations or suspected criminal activity.
• Corporate transactions: In the event of a merger, acquisition, restructuring or sale of gamdom's business assets, your personal data may be transferred to the successor entity subject to equivalent privacy protections.

All third-party data processors engaged by gamdom are contractually bound to process personal data only for the specific purposes for which it was shared, to maintain appropriate security standards, and not to retain data beyond the period required for those purposes.

gamdom retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to applicable legal and regulatory retention obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your gamdom account relationship and for a period of up to 5 years following account closure, in accordance with AML and gaming regulatory requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure or the date of the last transaction, whichever is later, as required by applicable AML legislation.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: Retained for up to 3 years from the date of the communication, or longer where required for ongoing dispute resolution.
• Marketing preference data: Retained until you withdraw your consent or for 2 years following your last interaction with a marketing communication, whichever is earlier.
• Technical and device logs: Retained for up to 12 months from collection for security and fraud analysis purposes.

Where personal data is no longer required, gamdom will securely delete or anonymise it in a manner that prevents reconstruction of the original data.

gamdom uses cookies and similar tracking technologies on the gamdom.biz platform. Cookies are small text files stored on your device when you visit a website. gamdom uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly, including session management, authentication state and security tokens. These cookies cannot be disabled as they are essential to the operation of gamdom.
• Functional cookies: Remember your preferences such as language settings, preferred currency display and last visited game category. Disabling these cookies may affect your gamdom experience.
• Analytical cookies: Collect anonymised aggregate data on how players use the gamdom platform — page visit frequency, feature usage, error rates — to help gamdom improve its products. These cookies do not identify individual users.
• Marketing cookies: Set only with your explicit consent. Used to tailor promotional communications and measure the effectiveness of gamdom's campaigns. You may withdraw consent for marketing cookies at any time in your browser settings or gamdom account preferences.

You can manage cookie settings through your browser. Note that disabling strictly necessary cookies will prevent access to your gamdom account. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Subject to applicable law and gamdom's legal obligations, you have the following rights in relation to your personal data held by gamdom:

• Right of access: Request a copy of the personal data gamdom holds about you and information about how it is processed.
• Right to rectification: Request correction of inaccurate or incomplete personal data. Some corrections can be made directly within your gamdom account settings.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to gamdom's legal retention obligations — gamdom may be required to retain certain data after your account is closed.
• Right to data portability: Request that gamdom provide your personal data in a structured, commonly used and machine-readable format, where technically feasible.
• Right to object: Object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though gamdom may override your objection where it has compelling legitimate grounds.
• Right to restrict processing: Request that gamdom temporarily halt processing of your data in certain circumstances — for example, while an accuracy dispute is being resolved.
• Right to withdraw consent: Where gamdom processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, submit a request to gamdom's data protection team at [email protected]. gamdom will respond to verified requests within 30 days. gamdom may require identity verification before processing a data rights request.

If you are dissatisfied with gamdom's response to a data rights request, you may escalate the matter to the applicable data protection supervisory authority in your jurisdiction.

gamdom implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. Key security controls include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and gamdom's servers.
• Bcrypt password hashing with unique salt — plaintext passwords are never stored by gamdom.
• Two-factor authentication available for all player accounts — strongly recommended for all gamdom users.
• Access controls limiting internal staff access to personal data on a strict need-to-know basis.
• Regular third-party security audits and penetration testing of the gamdom platform.
• Incident response procedures with defined timelines for breach detection, containment, notification and remediation.
• Encrypted storage of sensitive KYC documents with access logging.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, gamdom will notify you without undue delay in accordance with applicable data breach notification obligations.

You can further protect your gamdom account by using a strong, unique password, enabling two-factor authentication, and logging out of your account on shared devices. Never share your gamdom login credentials with any other person.

If you have any questions, concerns or requests relating to this Privacy Policy or gamdom's data processing practices, please contact gamdom's data protection team:

gamdom takes all privacy complaints seriously. If you submit a complaint and are not satisfied with gamdom's response, you retain the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction.

gamdom reserves the right to update this Privacy Policy periodically to reflect changes in applicable law, regulatory requirements or gamdom's data processing practices. Material changes will be communicated to registered players via their registered email address. The "Last updated" date at the top of this document reflects the date of the most recent revision. Continued use of the gamdom platform following notification of changes constitutes your acceptance of the revised Privacy Policy.